Last updated: Jun 22, 2026

Your Privacy Matters to Us

At MadeWithMess, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order with us.

By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following information when you interact with our website:

Personal Information

Name

Email address

Phone number

Delivery address (if provided)

Date of birth and anniversary (optional)

This information is collected when you log in, place an order, or voluntarily update your profile.

How We Use Your Information

We use your information to:

Process and fulfil your orders

Communicate order updates and confirmations

Provide customer support

Improve our services and gifting experience

Share special offers on important occasions (only if details are provided)

Login & Authentication

MadeWithMess uses a one-time password (OTP)–based login system via email or phone number.

We do not store passwords

OTPs are used only for verification purposes

Authentication data is handled securely

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

Your data is stored securely and accessed only when necessary to fulfil your order or provide support.

Sharing of Information

We do not sell or rent your personal information to third parties.

Your information may be shared only when required to:

Process payments

Deliver your order

Comply with legal obligations

All such partners are expected to handle your data responsibly.

Cookies & Website Analytics

Our website may use cookies or similar technologies to:

Improve site performance

Understand user interactions

Enhance the overall experience

You can manage cookie preferences through your browser settings.

We use PostHog to understand how visitors use the site and improve the shopping experience. This includes anonymous page-view tracking, button clicks, and occasional session recordings. We only enable this if you accept our cookie notice. You can change your choice anytime by clearing the site data in your browser.

Your Choices

You can:

Review or update your profile information

Contact us to request changes or clarifications regarding your data

If you wish to stop receiving promotional communication, you can reach out to us at any time.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or services.

Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through the Contact Us page.